Insurance Claims Assistance
When something goes wrong, your Benzido advisor can help you understand the process and communicate with the relevant insurer.
Support through the claims process
An insurance broker does not decide or guarantee the outcome of a claim—the insurer assesses claims under the relevant policy. Benzido can, however, help clients understand what information may be required, submit documentation to the appropriate insurer and follow the progress of a claim.
What to do after an incident
Prioritise safety and contact emergency services when necessary. Take reasonable steps to prevent further loss where it is safe to do so, record relevant details and photographs, and avoid admitting liability. Notify Benzido as soon as practical so we can guide you according to the insurer’s requirements.
Information that may be helpful
- Your name, policy details and contact information
- The date, time, location and description of the incident
- Photos, supporting records and relevant third-party details
- A police case number where required
- Quotes, invoices or other documents requested by the insurer
Requirements differ by claim and policy. Your advisor will help clarify the next steps relevant to your circumstances.
Need to discuss a claim?
Contact Benzido promptly and have any available policy information ready.